Action Zone - Terms & Conditions

Terms & Conditions/Refund Policy/Re-enrollments

Y Swim School & Y Active Kids:

1. Cancellations during lesson term or for absence are not refunded*.

2. Due to the popularity of our programmes, Make-Up classes are not possible.

3. In the event that we, Action Zone, have cancelled the programme or a class, Make-Up sessions will be scheduled (where possible) or lessons credited for the following term*.

4. If your child is unable to attend his/her class due to a long term illness or injury, please inform the office actionzone@ewymca.org as soon as possible.

5. If you cancel a Y Swim or Y Active Kids place with 7 days or less to the start of term we will charge a £25 admin fee per place cancelled.

6. Term cancellations 1 day or less before term starts will result in 100% loss of fees*.

 

Summary:

Days before start of term Cancellation Charge Per Place:

During term 100% of class fee

7 days or less £25

1 day or less 100% 

*Unless alternatives agreed with Action Zone Office, E & W YMCA.

 

Re-enrollments for the next term are done automatically for our existing participants.  Invoices will be emailed & payment must be made by the due date listed. Places will not be confirmed until term fees are settled in full.